Team B&C | NT
In a bid to prevent the spread of coronavirus, Vodafone Idea launched voice based contactless recharge at its retail outlets. The contactless initiative is expected to maintain social distancing between the customer and the retailer. It is made possible through the service provider’s smart connect retailer app which allows retailers to recharge without having to hand over the phone to the customer to enter their mobile number. The customer or retailer can simply speak out the ten digit mobile number on the device and the Google voice enabled feature will capture the command from a distance of up to ten feet.
When a customer comes to a retailer for recharge, the retailer often hands over the phone (with the smart connect retailer app opened) to the customer to type in their mobile number, to ensure accuracy in entering the number. However, it is not a practical option now in the current times of social distancing.
The telecom service provider said that, it is ensuring complete implementation of social distancing protocol at its stores. In order to facilitate contactless recharges, the Smart Connect app is now enabled with voice based recharge feature and is available at all Vodafone Idea own stores and multi-branded stores. The customer can speak out the mobile number that will get captured and reflect in the recharge tab. The subsequent recharge journey will continue as per existing process.
Ambrish Jain, chief operating officer, Vodafone Idea said, “As a customer oriented telecom operator, it is our constant endeavor to come up with products and services relevant to the times and keep our customers connected at all times. We are digitizing our processes to offer convenient and efficient services to our nearly 300 million