LETTERS TO THE EDITOR

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Handling Of Dry Garbage In Panaji​

It has been reported in the press, documented with photographs, that there is garbage piled up and accumulating in some areas of Panaji. This coincides with a proposed drive by the Corporation of the City of Panaji (CCP) to introduce a 16-phase segregation of dry garbage for housing complexes in the capital city. Should charity not begin at home? It is observed that even in the most scientifically advanced garbage handling countries of the world such as USA, Singapore, Hong Kong, Japan and Taiwan, most of the garbage is segregated in four or five separate bins. Therefore, to aim for sixteen phase/bin garbage segregation seems to be an absolutely ‘Alice in Wonderland’ concept for a nation, a state and a town, which did not practise any garbage segregation even in two phases, dry and wet, until a few years ago. It would be interesting to survey how many housing complexes have enough open area to accommodate 16 different bins for 16-phase segregation. It would be more sensible and reasonable to set achievable goals rather than unachievable ones that are doomed to failure.

ROSARIO MENEZES, PANAJI

Telecom Operators Must Compensate Consumers

We have been witnessing extended outages in the Vodafone-Idea mobile connectivity since last Sunday, October 18, in our area. Even earlier, the quality of service left a lot to be desired. These outages and drop in speeds are random and irritating whenever they happen since one may be in the middle of some important call or work and could get frustrated due to the inability to complete the activity. The terms for providing service by the telecom operators are loaded against the consumer. We pay charges to the telecom operators for proper service and when outages occur or data speeds reduce or when calls cannot be put through or voice breakups occur or call drops happen, it is clear that telecom operators are at fault. There needs to be some system through which these telecom operators are held accountable. One method would be to add the number of minutes to the credit of the consumer whenever outages occur or data speeds reduce below a certain minimum. This will guarantee quality service to the consumers by maintaining a committed uptime for the service and a confirmed data speed below which the telecom operators have to pay. With computerised operations, now it is not difficult to implement this methodology of compensating the consumer. While on this matter, it is understood that consumers are being billed for the COVID-19 recorded message that is played when we make calls at these times. This is unfair. The government, as a public service, should pick up this cost.

S KAMAT, ALTO ST CRUZ