Team B&C | NT
Renault India introduced several safety and hygiene measures at select dealerships and service centres as it prepared to welcome back customers. The company said that, it has opened more than 194 showrooms and workshops with new safety protocols. The remaining dealerships will open in a phased manner based on permissions from the local authorities. Renault dealerships have taken special care to sanitise their facilities and test drive cars.
“Globally, Renault is gradually resuming business operations, country by country. In India, we have started the business operations in a phased manner. We have a long-term commitment here and India plays an important role in the strategic operations of Groupe Renault. Customer safety and satisfaction is our main objective and is one of the driving forces behind everything we do.
As the lockdown is gradually being lifted and business is slowly resuming our primary focus is on ensuring that we safeguard our customers, by introducing rigorous safety and hygiene practices across all touchpoints. At the same time, the health, safety and well-being of all employees, dealers and other stakeholders, their families and the community at large is of utmost importance, and we have taken necessary actions on all these fronts as well,” said Venkatram Mamillapalle, country CEO and managing director, operations, Renault India.
As a first step, all dealerships and workshops are being completely fumigated before it is opened for customers. There is a manpower health screening for all dealership employees after resuming the job. There will be daily monitoring, necessary action and processes which will be adopted across all showrooms and workshops, to ensure social distancing and safety measures are implemented.
In order to support the customer, the company has announced a host of customer focused offers such as a ‘buy now pay later’ scheme where customers can buy any Renault car in May and start paying their EMI after 3 months of purchase.
On the service front, the company has launched extended service warranty and extension of first free service. Renault Finance has also announced measures to support the customer which is the form of job loss cover and
EMI protect plan.