Panaji: The Emergency Response Support System (ERSS) will help to reduce crime rate and also improve emergency services said Chief Minister Dr Pramod Sawant after launching ERSS at the state police control room in the city. Police said that the ERSS is a single emergency helpline number 112 that would replace the existing emergency services numbers ie 100 (police) 101(fire) and 108 (ambulance services). Although the numbers have been integrated but the fire and the ambulance services will be operating autonomously under their respective departments, informed
police. Dr Sawant inaugurated the ERSS control room and flagged off PCR vans that have been fitted with mobile data terminal (MDT). Also present on the occasion were DGP Pranab Nanda, IGP Jaspal Singh and others.
Dr Sawant said that with the introduction of ERSS the crime rate will decrease and it help provide better services to the people in emergencies. Also the response time in handling distress call would improve, said Dr Sawant. Police said that with the launch of ERSS, the Goa police control room has started operating like a call center equipped with the latest digital technology. Commenting on the key takeaways of the project IGP Jaspal Singh said that, “It will help in efficient deployment of resources, transparency and quick service”.
“The significant feature of the new system is that a call taker would instantly see the details of the caller on his screen as soon as a call is received”, said Pankaj Kumar Singh, SP, state police control room (SPCR).
The in-built software enables the call taker to find the exact location of the caller on the Geographical Information System (GIS) map. Thereafter, the call will get connected immediately to the nearest emergency vehicle on its mobile data terminal (MDT) without delay informed police officials.
“Even when you have no mobile network, one can still dial 112”, said SP Pankaj Kumar Singh.
The ERSS has been integrated with police (100), fire (101) and ambulance (108) to provide emergency services through single emergency number – 112. The service also includes a ‘112 India’ mobile app which is integrated with panic button available in all smart-phones and also on ERSS state website (https://ga.ners.in) for convenience of citizens in availing immediate assistance informed police.
To enhance the effectiveness of emergency response, the ERC has also been integrated with location based services (LBSs) provided by telecom service providers. This would help the ERC in exactly pinpointing the location of the caller informed police officials. Police have urged public to install 112 India App on their mobile phones and register as volunteers to aid victims during any emergency. Further, to ensure safety of women, a ‘SHOUT’ feature has been introduced in ‘112 India’ mobile app to seek immediate assistance from registered volunteers in the vicinity apart from the assistance from ERC. The ‘SHOUT’ feature is exclusively available to women informed police.